Q. How do I know what size fits?
A. We have trained bike fit experts who will assist you in getting the perfect fit. Below is a general guideline to give you a better idea of your size range – if you don’t know. Of course, there are exceptions, and if you aren’t sure, please contact us at email@example.com at least 2 weeks before your rental is scheduled,
Q. Who will fit me to the bike? How can I be sure that the bike will work for me?
A. At the event, we will have a qualified bike fitter and a certified bike mechanic to make sure that when you leave the PLAYTRI booth, you are ready to race.
Q. Where will I pick up the bike I have reserved for the race?
A. We are the official triathlon store of IRONMAN events and will have a large tent at the IRONMAN Village. Come to the service section of the tent and we will get you taken care of.
Q. When can I pick up my bike before the race?
A. Your bike will be available as soon as the expo opens. The online registration you go through will have a reservation time so that we can be ready for you. We recommend picking your bike up as early as possible so that you have several days to ride and familiarize yourself with the bike. Bike pick up must be completed no later than an hour before bike check in.
Q. How do I return the bike after the race?
A. When you pick up your rental bike, return options will be specified before you leave the booth with your bike. Please note, when you return the bike yourself after the race, you will need to wipe down the bike frame and components.
Q. What accessories does the bike come with?
A. The bike comes equipped with items listed in the rental description. We add two water bottle cages, and a flat kit.
Q. What if I really, really like my current saddle? Can I bring that one along? Do you have different saddle choices?
A. You can bring your own saddle if you’d like. We use ISM saddles on our bikes.
Q. Will I have different options for gearing the bike? Can I change the cassette?
A. We will not change out componentry, chains, or cassettes for each event. The bikes will come properly geared for each event. You can bring your own race wheels if you’d like.
Q. Will a hydration system be provided on the bike?
A. Each bike will come equipped with two bottle cages – one on the down tube and one on the seat tube. The cages will hold standard water bottles. Please note that size small and extra small bikes will not hold 24-ounce bottles.
Q. Can I bring my own hydration system to be mounted on the bike?
A. Yes, as long as it can easily be attached. The current hydration systems by brands like XLAB, Profile Design and Speedfil are easy to add to your bikes.
Q. Does the bike come with a bike computer or mounting system?
A. No, we do not include a computer on the bike. Most athletes are using the more sophisticated GPS-enabled systems in the marketplace. We can assist you with basic mounting of yours if necessary.
Q. Will I have a choice of color on the bike?
A. Unfortunately we can only offer the bikes that we’ve made available.
Q. What if something happens to the bike?
A. You are ultimately responsible for the bike from the time you pick it up until the time you return it. If there is damage to the bike, you are responsible. If the bike is lost, stolen or damaged, you are responsible for the repair or replacement of the bike, wheels or parts that are missing or damaged.
Q. Does this rental come with insurance?
A. For an additional $39.99 USD, we can provide insurance against any damage to the bike or its parts. The insurance will come with a $250 USD deductible, so all losses attributed to damage above $250 USD are covered by the insurance. If the bike is lost or stolen, you are responsible for the full retail price of the bike.
Q. Can I add my own race wheels to the bike?
A. Yes, you can add your own race wheels to the bike at any time before bike check in. Please be aware that we are not responsible for the compatibility of your components.
Q, Will you have race wheels available for the bike I reserve?
A. All rentals come with Zipp 404’s
Q. Will you have pedals?
A. The bike will not come with pedals. You will need to bring your own. Pedals are also available for purchase at our shop in the IRONMAN Village.
Q. Will there be bottle cages on the bike?
A. Yes, we will supply a down tube and a seat tube bottle cage on each bike
Q. What if I decide not to race? What is your cancellation policy?
A. If you decide to cancel the bike more than 8 weeks before the date of the event, you will receive a full refund. If the cancellation is less than 4 weeks before the event, we will not be able to give a refund but we will defer your rental to an event on our schedule later in the season or the next year.
Q. Can I bring some of my own components to be put on the bike?
A. No, we will not have time to swap out specific components. We can assist with a swap out to different race wheels, but no other specific components. Please be aware that we cannot be responsible for the compatibility of components with your personal wheels.
Q. Will there be someone available to help me install my pedals when I pick up my bike?
A. Yes, we will have a certified bike mechanic available onsite at all events.
Q. Should I bring my own bike tools in case something goes wrong during the race?
A. You will not need to bring any mechanic tools. We will provide a flat kit. The flat kit includes a 80mm valve length spare tube, 1 threaded C02 cartridge, C02 inflator and tire levers. If a multi-tool is desired, you will need to supply your own.
Q. What is the full process of the bike rental?
A. It will work like this: You will fill out our online reservation form. On race week, you will pick up your bike from the PLAYTRI booth at the event during the IRONMAN Village Expo Hours. We will help set up your fit to the bike and make any necessary adjustments. After your race, you will return the bike in the same condition it was picked up. We will help remove pedals and other personal items from your rental. Please be sure we've removed everything, as we are not responsible for replacing forgotten items.
Q. How far in advance do I need to reserve a bike?
A. We are taking reservations now. If you have made the decision to rent a bike for your race, reserving now guarantees you a bike. We have a large selection of rentals, but it is best to reserve sooner to guarantee you get the bike you want.
Q. Will someone be able to give me information where to ride if I am coming from out of town?
A. Great question, we’re not experts of each locale. We do know a lot of people who can guide you in the right direction. Visit us at the expo booth for more information.
Q. Is there a specific length of time the bike can be rented out?
A. Yes, the bike must be returned by the specified time set by the rental staff at the event. Normally a rental bike must be returned on race evening, or in some cases, first thing the following morning.
Q. I need help. I can’t decide which bike to reserve. How can you help?
A. Please email us at: firstname.lastname@example.org and provide us with the best way to contact you. A PLAYTRI expert will call or email you to help guide you to the bike that makes the most sense for your race-day needs.
Q. Can I use my own wheels?