PLAYTRI RENTAL FAQS

DOWNLOAD - Rental agreement and release

Q.  The price seems high, why is this and why is your rental a good option for me?  A.  Our Cost/Logistics: We are moving bikes around the country to each event, setting them up, and maintaining them in between events. It’s very reasonable when you consider the logistics. Saves You the Hassle: You don’t want to go through the hassle of disassembling, boxing, reassembling, shipping or flying with the bike, then disassembling, boxing, reassembling, boxing and shipping or flying again. Saves You Money: Flying with a bike can cost $400-600 round trip. Shipping it even two-day can cost $300-500 round trip. If you fly with a bike box, you usually need to rent an SUV or Minivan so you can fit your bike box in the car. Our bikes come tuned up and ready to race so it saves you the cost of a tune up. No Time Away From Biking: You don’t want to drop your bike off several weeks before the race to work around a transport company’s time frames. You Can Upgrade:  You have a decent bike, but this is a great chance to test out a high-end bike that will improve your race performance over your current bike. The rental fee can be credited to a future bike purchase at Playtri.  Things You Can’t Plan For: Your bike doesn’t make the flight, it gets lost in shipping, TSA doesn’t unpack and repack your bike with the same TLC that you did.

Q. How do I know what size fits?
A. We have trained bike fit experts who will assist you in getting the perfect fit. Above is a general guideline to give you a better idea of your size range – if you don’t know. Of course, there are exceptions, and if you aren’t sure, please contact us at bikerental@playtri.com at least 4 weeks before your rental is scheduled.

Q. Who will fit me to the bike? How can I be sure that the bike will work for me?
A. At the event, we will have a qualified bike fitter and a certified bike mechanic to make sure that when you leave the PLAYTRI booth, you are ready to race.

Q. Where will I pick up the bike I have reserved for the race?
A. We are the official triathlon store of the PTO US Open and will have a large tent at the event village. Come to the service section of the tent and we will get you taken care of.

Q. When can I pick up my bike before the race?
A. Your bike will be available as soon as the expo opens. The online registration you go through will have a reservation time so that we can be ready for you. We recommend picking your bike up as early as possible so that you have several days to ride and familiarize yourself with the bike. Bike pick up must be completed no later than an hour before bike check in. If the event has a large number of reservations, pick up and fittings will be handled on a first come, first serve basis regardless of the time requested.

Q. How do I return the bike after the race?
A. When you pick up your rental bike, return options will be specified before you leave the booth with your bike. We do our best to retrieve the bike while you are out on the run to reduce your post-race responsibilities! We are set up inside Transition at the Bike Tech Tent provided by the PTO US Open. Please go there for all questions regarding your rental on the day of the race.

Q. What accessories does the bike come with?
A. The bike comes equipped with items listed in the rental description. We add one water bottle cage and a flat kit.

Q. What if I really, really like my current saddle? Can I bring that one along? Do you have different saddle choices?
A. You can bring your own saddle if you’d like. We use ISM saddles on our bikes.

Q. Will I have different options for gearing the bike? Can I change the cassette?
A. We will not change out componentry, chains, or cassettes for each event. The bikes will come properly geared for each event.

Q. Will a hydration system be provided on the bike?
A. Each bike will come equipped with one bottle cage. The cage will hold standard water bottles. Please note that size small and extra small bikes will not hold 24-ounce bottles.

Q. Can I bring my own hydration system to be mounted on the bike?
A. Yes, if it can easily be attached. The current hydration systems by brands like XLAB, Profile Design and Speedfil are easy to add to your bikes.

Q. Does the bike come with a bike computer or mounting system?
A. No, we do not include a computer on the bike. Most athletes are using the more sophisticated GPS-enabled systems in the marketplace. We can assist you with basic mounting of yours if necessary.

Q. Will I have a choice of color on the bike?
A. Unfortunately, we can only offer the bikes that we’ve made available.

Q. What if something happens to the bike?
A. You are ultimately responsible for the bike from the time you pick it up until the time you return it. If there is damage to the bike, you are responsible. If the bike is lost, stolen or damaged, you are responsible for the repair or replacement of the bike, wheels or parts that are missing or damaged. We are working offering a Damage Recovery option to cover damages on the bike.

Q. Can I add my own race wheels to the bike?
A. No, each of our rentals will come with Carbon Fiber Race Wheels.  

Q, Will you have race wheels available for the bike I reserve?
A. All rentals come with H.E.D. Jet 6 or comparable race wheels.

Q. Will you have pedals?
A. The bike will not come with pedals. You will need to bring your own. Pedals are also available for purchase at our shop in the event village.

Q. Will there be bottle cages on the bike?
A. Yes, we will supply 1 bottle cage on each bike.

Q. Can I bring some of my own components to be put on the bike?
A. No, we will not have time to swap out specific components.

Q. Will there be someone available to help me install my pedals when I pick up my bike?
A. Yes, we will have a certified bike mechanic available onsite at all events.

Q. Should I bring my own bike tools in case something goes wrong during the race?
A. You will not need to bring any mechanic tools. We will provide a flat kit. The flat kit includes an 80mm valve length spare tube, 1 threaded C02 cartridge, C02 inflator and tire levers. If a multi-tool is desired, you will need to supply your own.

Q. What is the full process of the bike rental?
A. It will work like this: You will fill out our online reservation form. On race week, you will pick up your bike from the PLAYTRI booth at the event during the Expo Hours. We will help set up your fit to the bike and make any necessary adjustments. You will have to check the bike in at your bike check-in time. On Race Day, when you rack the bike and head for the run, our mechanics will go and retrieve the bike. We will help remove pedals and other personal items from your rental. All your items will be put in a bag with your bib number sticker on it. A picture will be taken as proof that the items we placed in your transition spot. If the bike is still in your transition rack, our mechanics will be in Transition at the Bike Tech Tent provided by the PTO US Open Event please stop there to see how to proceed further.

Q. How far in advance do I need to reserve a bike?
A. We are taking reservations now. If you have made the decision to rent a bike for your race, reserving now guarantees you a bike. We have a large selection of rentals, but it is best to reserve sooner to guarantee you get the bike you want. If you are booking within 30 days of the event, please bikerental@playtri.com contact to confirm your rental is logistically able to make it to the event.

Q. Will someone be able to give me information where to ride if I am coming from out of town?
A. Great question, we’re not experts of each locale. We do know a lot of people who can guide you in the right direction. Visit us at the expo booth for more information.

Q. Is there a specific length of time the bike can be rented out?
A. Yes, the bike must be returned to your transition spot before you go out on the run or leave the bike in your transition spot in the event you either DNS/DNF or the event is cancelled. Our mechanics in Transition at the Bike Tech Tent will collect the bike.

Q. I need help. I can’t decide which bike to reserve. How can you help?
A. Please email us at: bikerental@playtri.com and provide us with the best way to contact you. A PLAYTRI expert will call or email you to help guide you to the bike that makes the most sense for your race-day needs.

Q. Can I use my own wheels?
A. No.

Q. What is your refund policy?   A. Once reservation is made and paid for, there are no refunds. The Rider can reschedule their reservation to another event that Playtri participates in if Playtri is notified at least 4 weeks (28 days) before the original event date the rental was booked for.

Q. What if the race is cancelled or rescheduled?   A. If there is a cancellation or major change in the timing or venue that causes either Rider or Playtri to not be able to attend or fulfill the requirements of renting the unit or equipment, Playtri will transfer the bike rental to the deferred event or Rider event of choice that Playtri participates in. In the event that the race is cancelled on the weekend of participation, Playtri’s agreement is fulfilled, and a refund will not be provided. 

Wheel Rental

Q. When can I pick up my wheels before the race?
A. Wheels will be available for pickup during expo hours at the PLAYTRI booth.

Q. How do I return the wheels after the race?
A. When you pick up your rental wheels, return options will be specified before you leave the booth with your bike. We do our best to retrieve the wheels while you are out on the run to reduce your post race responsibilities!

Q. Will you swap the wheels or do I have to?
A. We will swap the wheels for you.  It is important to note whether you have rim brakes or disc brakes before you rent as they cannot be used interchangeably.

Q. What if something happens to the wheels?
A. You are ultimately responsible for the wheels from the time you pick it up until the time you return it. If there is damage to the wheels, you are responsible. If the wheels are lost, stolen or damaged, you are responsible for the repair or replacement of the wheels or parts that are missing or damaged.

Q. Will there be someone available to help me install my pedals when I pick up my bike?
A. Yes, we will have a certified bike mechanic available onsite at all events.

Q. Should I bring my own bike tools in case something goes wrong during the race?
A. You will be responsible for any  tools or parts you need if you were to get a flat on the race (i.e. tube, Co2, etc.)

Q. What is the full process of the wheel rental?
A. It will work like this: You will fill out our online reservation form. On race week, you will pick up your wheels from the PLAYTRI booth at the event during the event expo hours. We will help set up your wheels on the bike and make any necessary adjustments. After your race, you will return the wheels in the same condition it was picked up. We will help swap the wheels post race.

Q. How far in advance do I need to reserve a wheelset?
A. We are taking reservations now. If you have made the decision to rent wheels for your race, reserving now guarantees you a wheelset. We have a large selection of rentals, but it is best to reserve sooner to guarantee you get the wheels you want. If you are booking within 7 days of the event, please contact bikerental@playtri.com to confirm your rental is logistically able to make it to the event.

Wetsuit Rental

Q. Where will I pick up the wetsuit I have reserved for the race?
A. We are the official triathlon store of the PTO US Open and will have a large tent at the Expo. Come to the service section of the tent and we will get you taken care of.

Q. When can I pick up my wetsuit before the race?
A. Anytime during expo hours. You will be able to select during rental registration.

Q. How do I return the wetsuit after the race?
A. When you pick up your wetsuit, return options will be specified before you leave the booth with your wetsuit. We do our best to retrieve the wetsuit while you are out on the bike/run to reduce your post race responsibilities!

Please contact us at bikerental@playtri.com with questions.